To ensure your enquiry is dealt with quickly, please contact the correct area within OSR.
If there is no contact detail specific to your area of enquiry, contact us through the client contact centre.
Client contact centre
If you are writing to us (email, post or fax), please provide:
- your full name and contact phone number
- the name of your organisation and your position within it (if applicable)
- your reference number (if you’re enquiring about an application you have already lodged).
We will reply as soon as possible.
I have an enquiry relating to
- OSRconnect
-
Enquire about our online lodgement system for duties and payroll tax, or report any issues with accessing or using OSRconnect. Your questions may already be answered in our online lodgement tips.
Phone
1300 300 734Fax
07 3227 7209+61 7 3227 7209Post
GPO Box 2475, Brisbane Qld 4001 - Duties
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Enquire about duties. Your questions may already be answered in our web pages on duty rates and exemptions and concessions.
Phone
1300 300 734Fax
07 3836 0903+61 7 3836 0903Post
GPO Box 2593, Brisbane Qld 4001 - Return/transaction payments
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Send payments for returns or transactions to this address.
Post
GPO box 2475, Brisbane Qld 4001 - First home owner grant
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Enquire about the first home owner grant. Your questions may already be answered in our web pages on eligibility and applying for the grant.
Phone
1300 300 734Fax
07 3227 8292+61 7 3227 8292Post
GPO Box 953, Brisbane Qld 4001 - Land tax
-
Enquire about land tax. Your questions may already be answered in our web pages about land tax and unimproved values.
Phone
1300 300 734Fax
07 3227 7577+61 7 3227 7577Post
GPO Box 2476, Brisbane Qld 4001 - Payroll tax
-
Enquire about payroll tax. Your questions may already be answered in our web pages about taxable wages, grouped employers and exemptions, thresholds and rebates.
Phone
1300 300 734Fax
07 3227 6822+61 7 3227 6822Post
GPO Box 2248, Brisbane Qld 4001 - Anonymous tip-off line
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Inform us of a person or entity not complying with state tax law. Information you submit is confidential.
Phone
1800 001 510 - Debt management
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Enquire about debt recovery matters. Your questions may already be answered in our web pages about unpaid tax interest (UTI) and penalties and instalment options.
Phone
1300 300 734Fax
07 3227 7209+61 7 3227 7209Post
GPO Box 139, Brisbane Qld 4001 - Complaints
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We welcome your feedback to help improve our service. If you wish to make a complaint in writing, complete a complaint form.
Phone
1800 659 414Fax
07 3247 9195+61 7 3247 9195Post
GPO Box 15931, City East Qld 4002 - Investigations
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Enquire about investigation matters. Your questions may already be answered in our web pages about our auditing process and home concession compliance program.
Phone
1300 300 734Fax
07 3227 7706+61 7 3227 7706Post
GPO Box 955, Brisbane Qld 4001 - Right to information
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Enquire about information available under the Right to Information Act 2009. To find out more, or to apply for documents, see Treasury's right to information web page.
- Gambling taxes
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Enquire about the payment of gambling taxes. For all other enquiries, including tax rates, policies and the regulation of the gambling industry in Queensland, contact the Office of Liquor and Gaming Regulation.
Phone
07 3224 4737+61 7 3224 4737Fax
07 3247 9195+61 7 3247 9195Post
Locked bag 180, City East Qld 4002 - Corporate mail
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This address is for general correspondence only—do not send payments or lodgements to this address.
Post
GPO box 15931, City East 4002
Service centre locations
Branches
-
Brisbane—Queensland Government Service Centre (QGSC)
33 Charlotte St
Counter hours—8.30 am – 4.30 pm
-
Cairns
Level 9, Cairns Corporate Tower
15 Lake StCashier hours—8.30 am – 4.00 pm
-
Townsville
Level 1, State Government Building
187–209 Stanley StCashier hours—8.30 am – 4.00 pm
-
Rockhampton
Ground Floor, State Government Building
209 Bolsover StCashier hours—8.30 am – 4.00 pm
Contact details for our service centres can be found below
- Brisbane
-
Phone
1300 300 734 (within Australia)+61 7 3874 4088 (international)Fax
07 3836 0903+61 7 3836 0903 (international)Post
PO Box 15931, City East Qld 4002 - Cairns
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Phone
1300 300 734 (within Australia)+61 7 3874 4088 (international)Fax
07 4031 2170+61 7 4031 2170 (international)Post
PO Box 2378, Cairns Qld 4870 - Townsville
-
Phone
1300 300 734 (within Australia)+61 7 3874 4088 (international)Fax
07 4721 1976+61 7 4721 1976 (international)Post
PO Box 988, Townsville Qld 4810 - Rockhampton
Website feedback
Use this email address to provide feedback on our website (e.g. compliments, suggestions for improvement).
Do not send business-related queries through this email. These queries should be sent to the relevant area (e.g. Duties, Payroll, OSRconnect)—details are available on the 'Client contact centre' tab on this page.
Any feedback or questions about OSRconnect (including issues with eLodgement and access to online forms) should be sent to client.support@osr.treasury.qld.gov.au.
For any technical problems with this website—other than specific eLodgement problems and/or error messages—click on the link below.