We act according to the law for taxes and entitlements. If you feel we have made an incorrect decision, you have the right to object.
On receiving an objection, we will:
- treat your objection fairly
- consider all grounds and request further information if required
- make a decision to allow or disallow the objection and provide reasons for that decision
- explain any rights of further review or appeal if you disagree with the decision.
We will provide a better service if you:
- provide information promptly if requested
- follow the correct process for making an objection.
If you are dissatisfied with an objection decision, you may have the right to appeal.