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The OSR Client Service Standards outline our commitment to our clients to provide quality and timely service.
Processing timeframes
If you provide us with all the necessary information relating to your situation, we will be able to process your documents faster.
We hope to have your matter finalised within the timeframes below.
Duty/tax assessments
| Type of assessment | Working days |
|---|---|
| Standard | 10 |
|
Complex, where your situation involves:
|
30 |
Payroll tax annual returns
| Lodgement method | Working days |
|---|---|
| Online | 10 |
| Manual | 30 |
If you have changed your financial or group status during the year, your annual return will take longer to process.
Land tax clearances—10 working days
First home owner grant applications—10 working days
If your application involves related parties or potential disqualifying arrangements, it will take longer to process.
Payment timeframes
First home owner grant payments
| Method of applying | Working days |
|---|---|
| Directly to OSR | 10 |
| Through an approved agent |
5 (before settlement) |
If your application involves related parties or potential disqualifying arrangements, it will take longer to process.
Complaints
If you make a complaint:
| Step | Days |
|---|---|
| Acknowledgement letter | 7 |
| Response |
30 |
It will take us longer to respond if the matter is complex.
Enquiries
If you have any queries about these service standards, you can:
- discuss it with the person with whom you have been dealing
- phone us on 1300 300 734
- write to us at GPO Box 2593, Brisbane Qld 4001.