March 20

System maintenance

In order to conduct necessary maintenance, Services Online clients will not be able to log on for the period from 1.00pm Thursday 20 March to 1.30pm Thursday 20 March. OSR apologises for any inconvenience this outage may cause.

March 13

Duties Online UTI relief in certain circumstances

Transfer duty returns were due Thursday 13 March 2008.

Office of State Revenue (OSR) are committed to providing support to our electronic lodgers during this time and ask for your patience and understanding while the new systems and processes are bedded down.

We appreciate that some e-lodgers have experienced issues with Duties Online and will not be in a position to lodge their first transfer return using Duties Online by the due date. In these instances, OSR will consider written submissions from e-lodgers in relation to transfer returns and remission of any imposed unpaid tax interest (UTI) which relates to the late lodgement of the return.   OSR requests that clients do not pay the UTI as calculated by Duties Online and pay the primary tax only.

E-lodgers who wish to take advantage of this relief should outline their circumstances to the Commissioner who will look favourably on remission of any unpaid tax interest which may be triggered when lodging returns late. This relief is extended:

• only to transfer self assessors who intend to use Duties Online
• is available until the end of March 2008, and
• submissions must be made at the time of payment.

Clients who are experiencing difficulties using Duties Online should contact our Client Contact Centre by calling 1300 300 734 or alternatively send an email to client.support@osr.treasury.qld.gov.au.

March 11

System maintenance

In order to conduct necessary maintenance, Services Online clients will not be able to log on for the period from 8.00am Sunday 16 March to 2.00pm Sunday 16 March. OSR apologises for any inconvenience this outage may cause.

March 6

Having problems logging into Duties Online?

Read online tips and information.

If you are experiencing problems your IT administrator should email client.support@osr.treasury.qld.gov.au and provide the following information:

• outline of the issue being experienced
• details of your operating system
• type of browser used
• browser settings
• firewall software details
• screen shots (including screen shots of browser settings if applicable)
• contact details and
• the Adobe version if unable to print forms 2.1 and/or 2.7.

Note - additional information may need to be sought by OSR after the above has been provided.

March 3

Questions and answers about Duties Online

You can now view a PDF containing answers to questions raised during Duties Online workshops and seminars.

March 3

Help available when using Duties Online

Transfer duty self assessors can now access Duties Online.

The first weekly return using Duties Online is due on Thursday 13 March 2008. To assist your transition to Duties Online, a variety of help options are available including:

• viewing the online demonstrations
• visiting the Duties Online webpage
• reading your user guide ‘Managing your returns online ’
• contacting OSR’s Client Contact Centre on 1300 300 734
• emailing Duties Online inquiries to our Client Engagement Team client.support@osr.treasury.qld.gov.au