Client complaints/compliments
Counter Services & Telephone Enquiries
8.00 am to 5.00 pm
Brisbane Cashier Hours
8.30 am to 4.30 pm
Regional Cashier Hours
8.30 am to 4.00 pm
Postal Address:
GPO Box 2593
Brisbane Qld 4001
Phone:
1800 659 414
Fax:
(07) 3227 7303
OSR welcomes direct and candid feedback from our clients.
Your compliments or complaints help us to improve our service to you. They may even result in changes in practises.
We understand that complaints differ. However, we use a uniform approach to dealing with complaints to make sure your complaint is dealt with in a consistent and timely manner.
We will also keep you informed of the progress of your complaint, and tell you when we expect to resolve the issue.
If you have a compliment or complaint, please contact us by either mail, phone or fax.
If you wish to make a complaint in writing, please complete the OSR Complaint Form (PDF 45 K). This will ensure that we have the information we need to respond to you.
