Online lodgement tips

Note: While using OSRconnect, if your keyboard is inactive for 30 minutes the system will log you out and all unsaved work will be lost.

Remember to:

• have all your details ready before starting
• check that any auto-populated or default details are correct. If a detail is incorrect, choose another option from the drop-down list or enter the correct information manually (where applicable)
• take care when entering your password. Three incorrect attempts will lock you out. If this happens, call 1300 300 734 to unlock your account
• print a copy of the 'confirmation page' for your records
• use a web browser that is supported by OSRconnect
• have your Windows language settings set to Australian English (so that monetary units display correctly—Australian dollars, not pounds). Go to Start > Control Panel > Regional and Language Options. The language in the Regional Options tab should be set to English (Australia).

If you have lost or forgotten your password, contact us on 1300 300 734.

These tips are provided to help you use and understand OSRconnect. We recommend that you consult your IT administrator before changing any browser or network settings. Please refer to the list of compatible operating systems and browsers.

See system requirements for more information about browser and hardware specifications.  

Browser version

OSRconnect works best with IE 7. If you experience operating issues, check your browser version. You can find your browser version by selecting the about Internet Explorer link in the help menu.

Adobe Reader

Adobe Reader 9 is required. Other PDF readers are not supported.

Popups

OSRconnect uses popup boxes for certain aspects of its operation—if your browser blocks these popups, the system may not operate correctly. When allowing popups for OSRconnect, please note that third-party popup blockers (such as the Google® toolbar) operate independently of the browser popup blocker.

Cookies

Changing settings to allow cookies when using OSRconnect is done through the privacy tab in internet options (tools menu). Make sure you only allow cookies for OSRconnect. We recommend that you discuss any effects on security with your IT administrator.

Trusted sites

Note that if you have entered the sites used by OSRconnect into your trusted site settings (security tab in internet options), you may still need to click yes to any trusted-site popup messages that appear when using OSRconnect.

General browser maintenance

Temporary internet files building up over time can cause your internet sessions to run slowly. Deleting these files regularly may help restore performance.

If the browser and operating system you are using appear compatible with our minimum requirements but you are having further issues, it is possible the errors are due to specific terminal settings or network security settings. These issues can only be resolved by one of your network administrators.

If these issues can’t be resolved, please have the network administrator email clientcontactcentre@osr.treasury.qld.gov.au with the following:

• outline of the issue being experienced
• details of your operating system
• type of browser used
• browser settings
• firewall software details
• screenshots (including screenshots of browser settings, error messages, and proxy server information if applicable)
• contact details.

We may need additional information.

This information will then be forwarded to our Solutions Support Group who will acknowledge your email within 24 hours.