Online lodgment tips and information
Self assessors can now lodge their duty returns online. Duties Online is the smart, secure and convenient way for self assessors to lodge duty returns and comply with their obligations.
Online lodgment tips and information
- You need to have your return details ready prior to starting the e-lodgment process.
Note: For security reasons, users will be automatically logged out of Duties Online if it is inactive for 30 minutes. Duties Online transfer duty returns allow you to save the return at various points, however, any unsaved data you have entered will be lost if you are logged out because of computer inactivity.
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To access Duties Online you need your OSR issued username and password. If you lose or forget these, contact the Client Contact Centre on 1300 300 734.
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Take care when entering passwords. Three incorrect attempts will lock you out. If this occurs contact the Client Contact Centre on 1300 300 734.
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Print a copy of the 'summary page' and 'confirmation page' for your records.
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Failure to provide the correct payment reference code will delay your payment. If paying by bank cheque, attach the bank cheque/s to a copy of the 'confirmation page', which has the payment reference code on it.
Note: Your basic business details will be pre-populated in Duties Online from our records. You can update these details within the field if required. If for some reason your details do not appear, please record the information in relevant fields.
Trouble shooting for logging in/accessing Duties Online features
Ensure you have entered the correct user name and password.
The following table shows combinations of operating systems and browsers that were tested by OSR.
| Operating System | Browser | ||||||||
|---|---|---|---|---|---|---|---|---|---|
 7.x |
6.x |
5.5 |
4.x, 5.0, 5.1, 5.2 |
 8 |
7.2 |
 8 |
 1.1 |
Safari | |
| Windows 95 | - | - |  |
|
|
|
|
|
- |
| Windows 98 SE | |
|
|
|
|
|
|
|
- |
| Windows ME | |
 |
|
 |
|
|
|
|
- |
| Windows NT 4 SP6a | |
|
|
|
|
|
|
|
- |
| Windows 2000 Pro | |
|
|
|
|
|
|
|
- |
| Windows XP | |
|
- | |
|
|
|
|
- |
| Windows Vista | |
- | - | - | |
|
|
|
|
| Mac OS 10.x | - | - | - | - | - | |
- | |
|
| Knoppix 3.8 | - | - | - | - | |
|
|
|
- |
* Clients using the Netscape 8 web browser need to set the following from the browser menu: View > Rendering Engine > Display Page like Internet Explorer.
Table key
| |
- Microsoft Internet Explorer | |
No testing performed |
| |
- Netscape | |
Tests were unsuccessful |
|
- Mozilla Firefox | |
Tests were successful |
|
- Opera |
Consult your IT administrator for more help
Browser issues -
Your IT administrator may need to consider your network or browser settings. Additionally, if you are running Internet Explorer, you may wish to consider adding OSR as a trusted site to your browser by referring to http://www.microsoft.com/australia/protect/computer/advanced/browsing.mspx or other similar sites for directions.
Network issues -
If the browser and operating system you are using seem to be compatible with our minimum requirements but you are having further issues, it is possible the errors are due to specific terminal settings or network security settings. These issues can only be resolved by an administrator to your network.
If these issues are unable to be resolved, please have the network administrator forward an email to our Client Contact Centre (clientcontactcentre@osr.treasury.qld.gov.au) with the following details:
- outline of the issue being experienced
- details of your operating system
- type of browser used
- browser settings
- firewall software details
- screen shots (including screen shots of browser settings if applicable) and
- contact details
Note 1 - additional information to the above may be required by OSR.
Note 2 - Please include additional screen shots of the errors occurring -including screen shots of all browser settings and network details and proxy server information.
This information will then be forwarded to our Solutions Support Group who will acknowledge your email within 24 hours.
