All employers registered for pay-roll tax can use the online forms.

You will be able to log onto the e-lodgement facilities on our website from 1 July each year, and using your client number (also called user name) and password, complete and submit your annual return online.

Have you checked your browser requirements?

Have you checked your client number (also called user name) and password?

If you are still unable to log on/use the online forms please contact the Client Contact Centre on 1300 300 734.

OSR will not charge a fee for lodgement of your forms online. Please check with your financial institution for any fees and charges that may apply if you are making payment by BPAY or electronic funds transfer.

No. As you complete each page of the online form, you have the option to print the page. Also, once you have completed and submitted your online form, you can print a 'confirmation page' for your own records. We advise you to print all pages as you progress through the form as you cannot print the completed online form at a later date.

Yes. Each of your clients will have a different client number (also called user name) and password. You need to close your browser down and re-open it for each client and then enter their client number (also called user name) and password before doing the online lodgement.

Please contact your own IT support/service provider as OSR is unable to provide technical assistance for your computer or its connection and settings.

The facility is generally available 24 hours a day, seven days a week. Access cannot be guaranteed outside normal business hours due to system maintenance.

Refer to the browser requirements section on our website, or contact your own IT support/service provider.

No. The online forms are only accessible by registered clients who have a client number (also called user name) and password. The calculators are accessible to all clients who visit the OSR website.

No. Online forms are designed to provide you with an efficient and cost effective way for you to enter and submit your information immediately via the internet.

OSR's new online forms and calculators for pay-roll tax use web browser technology. Please refer to the browser requirements section on our website.

OSR is experiencing an unusually high load of users connecting to its systems. Please try again in a few minutes.

Your screen resolution may not be set optimally for displaying the online forms and calculators for pay-roll tax. The recommended screen resolution is 1024 x 768 pixels.

You should set your text/font size in your web browser to medium.

Not all. Please refer to the browser requirements section for more information.

Provided your browser supports it and is correctly configured, information will be secured using 128 bit SSL encryption. This ensures that data transferred between your browser and our server cannot be read if intercepted. You can confirm your internet session is encrypted by ensuring a symbol of a lock appears at the foot of the browser.

Ultimately, you are responsible for safeguarding your own information while online. You should install the latest virus detection software and keep it regularly updated for your computer. As a general rule, if you detect spyware or a virus on your PC and are unsure how to remove it, you should contact your IT system administrator.

No. Unless you have submitted your form online, any data you may have entered prior to the power interruption or loss of network connectivity will be lost. You will need to re-enter your data.

You don't have to register for e-lodgement. After you have been registered for pay-roll tax, your client number (also called user name) and password will be sent separately to you.

No. You must complete the Form OSR-P2 - Application for Pay-roll Tax Registration which you can either download from OSR's website or, if you do not have access to the internet, you can request a paper version of the form by contacting us. The completed form must then be sent to OSR.

You are able to e-lodge your annual return from 1 July each year using your client number (also called user name) and password.

No.

No. Payments by credit card are not accepted. You can make payments electronically by BPAY (excluding credit accounts) electronic funds transfer, by cheque or cash.

• Yes. BPAY facility is available through most financial institutions. Once you have made arrangements with your financial institution, you can authorise BPAY payments by phone or internet banking. If paying for your annual return or periodic return, simply enter the Biller code and the payment reference code shown on the return (payment slips) or assessment and the amount due.
  
• A BPAY transaction that is effected by the required closing time set by your financial institution will be processed on that day. BPAY transactions effected after that time may not be processed until the following day. Please check with your financial institution.

Yes. If you do not use the correct payment reference code, we may not be able to allocate your money to the right period or type of payment, and you may receive reminder notices for debts we think are still outstanding. For more information, refer to our Using your payment reference number correctly information sheet. (PDF 180 K) 

Yes. The payment reference code changes with each period/assessment. For more information, refer to our Using your payment reference number correctly information sheet. (PDF 180 K) 

No. The payment reference code remains the same for all instalment payments in the instalment plan. For more information, refer to our Using your payment reference number correctly information sheet (PDF 180 K).

The payment reference code is made up of five key elements.

(a) The first two digits tell us what type of payment you are making

If your payment reference code begins with:-

11 - you are making a pay-roll tax periodic return payment
12 - you are making a pay-roll tax annual return payment
13 - you are making a pay-roll tax instalment arrangement payment

(b) The next eight digits are your account number. This number identifies the revenue line your payment will be applied to (eg pay-roll tax)

(c) The next four digits represent the actual payment period (eg 0901 would represent the 2008-09 financial year and the first month of that year - July 2008)

(d) The second last digit represents the version number

(e) The last number is a check digit number.

For more information, refer to our Using your payment reference number correctly information sheet. (PDF 180 K) 

If you quote the wrong payment reference code, call us immediately on 1300 300 734 so we can allocate the payment to the correct return period in your account.

• If you are paying electronically, always pay separately using the correct payment reference number. Each payment reference number identifies the period that you are paying.

• If you are paying by cheque, you can use one cheque for a number of payments, however, you will still need to include the periodic return slips for each period being paid.

The client number (also called user name) and password are unique and all information received is considered strictly confidential and will only be used by the Office of State Revenue (OSR) in accordance with privacy and confidentiality provisions. The OSR website and systems are developed with firewalls, and a virus protection system and all information submitted and stored through these systems is very secure.

However, to ensure that your own system and information is safe, it is the responsibility of your organisation to install its own virus protection and anti-spyware measures.

Once issued to you, your client number (also called user name) will not change. However, every year in late June we will send you a unique password so you can access your online forms during the next financial year.

You will need to contact the Client Contact Centre on 1300 300 734 to obtain your client number (also called user name) and request a new password.